This company completely misrepresented the ticket location/package. The customer service rep admitted that this was "normal" practice and then was very rude. The horrible rep said to stop complaining and go to the game. 

I have purchased baseball ticket in Directseats.com website. i got nice customer support. Ticket got before game day.

Did not deliver tickets purchased for Garth Brooks in Detroit last night....Tickets purchased were Main Flr seats near the stage... and when got to the venue were far from the stage and in the lower level.... Tickets were purchased online through Direct Seats and the Debit Card was sent from VIP Ticket Source via Fed Ex... Had to call both companies tracking down shipment....No phone calls or emails back....Finally showed up a few days before show....I also purchased overnight shipping and it took over a week to arrive.... Tried calling and emailing both companies last night and zero response!! Finally reached an Asian sounding woman at VIP Ticket Source this afternoon who hung up on me... I've used STUBHUB for many years and will stay with them as I have NEVER had an issue.... Terrible Customer Service for 2 companies who supposedly cater to VIP...!! Beware!!!

I got luke bryan tickets they arrived when promised had great seats on the end of the row would recommend them to my friends.thanks again.

I am full aware that sites like these charge more for tickets than a TicketMaster, LiveNation or the like... however, I was charged DOUBLE the face value of the tickets I just purchased- I have been using sites like these for years and have purchased anywhere from 1 or 2 tickets up to 15 at a time- never before was I charged this much more than face value- not once! Very displeased and would NOT recommend them.

Good transaction. Ordered tickets yesterday and they arrived today. The only negative for us was we bought lower level luxury suite seats - and they couldn't tell us which suite it would be. We rolled the dice and bought these as opposed to our usual floor level seating, and got stuck with the worst location as far as luxury suites go. Our mistake, I won't be doing this again.

Lied about ticket availability, price, and overall situation. Sold me tickets that didn't exist, then wouldn't uphold their guarantee. Charged my card and never delivered the tickets ( the did give a refund eventually) and when i spoke with management they dismissed my concerns due to policy. I would never use this company nor would i recommend anyone else does either.

upsetwhat a p.o.s. company. Man, I have never been so i with online service. They got me out of three tickets that they also sold to other people. THE EXACT SAME TICKETS. Then wouldn't contact us when we complained or offer reimbursement. I'm going to the media over this, and I would never let anyone buy tickets through this joke ass company

I am so happy I gave your website a chance. The tickets were a great price and great seats right next to the stage. I love that I could get the tickets last minute. I only bought them four days before the event. The tickets were a gift for my mother and it was a concert she has wanted to go to for as long as I can remember and I'm in my thirties so I am truly greatful and now she can cross something off her bucket list.

Bought tickets online and called sales to confirm two seats were together. Never received tickets. No one answers at customer service.

I bought tickets for my wife for pit seats to Rascal Flatts and The Band Perry for christmas and 5 days before concert i find out they don't have the tickits anymore they never had them. Would pee on them if they were on fire.