written by 382McCollum on 11/12/2016
I managed to get 2 tickets through Applause for the X Factor final on saturday. Applied early ( november 26) and by december 2 I got the confirmation e-mail and the tickets.
Went just before 9am to queue, 2 hours later we had the tickets in hand. The staff of Applause were very helpful , and not rude at all as some people might have experienced, in their earlier reviews. They answered questions, helped as much as they could, gave correct informations. When they handed us the tickets we were told to come back at 5.30pm and queue up at our entrance gate ( which turned out to be South West). 10 minutes later we were in , the queue was going fast, our bags were checked, very efficient, no fuss. Then we had to wait another approx 20 minutes and we were let in to get to our seats. They were side view seats in row G, but right next to the stage, so we did have good view. Also to me it was interesting to see all the behind the scenes things, how much work goes in to a live event ,when everything has to happen very fast.
This was the first time I ever applied for tickets through Applause, but my first experience was great. Also couldn't fault the staff at Wembley at all. Thing is, being polite goes a long way. Don't expect anyone to be lovely if you are horrible to them. My advice is ,treat them as you would want to be treated, believe me, they are doing their best, some things they just can't help as it's out of their control. We were chatting with them , had a laugh, and they were delightful. If you are rude to them from the word go, what do you expect?
The only negative thing was the rain, but that was no one's fault was it ;)
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Clem6398's Comment
Written on: 19/07/2018
Hello, I have a question. Do you think that you MUST be with you guest to exchange your e-ticket or you could come by your own with his ID?