Very poor service, orders for new bike lost! Never answer ph

Winstanley Bikes www.winstanleysbikes.co.uk
★★★☆☆
3.1
From 254 reviews
51.0% of users recommend this

  • Customer Service

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racro's review of Winstanley Bikes www.winstanleysbikes.co.uk

“Very poor service, orders for new bike lost! Never...”

★☆☆☆☆

written by racro on 06/09/2016

Purchased new bike that was in stock, given a delivery date. Nothing.
Few days after due date, nothing. Lots of long waits on phone trying find out what happened. Over week late to get bike. But happy to take payment straight away. If I did not waste hours trying to find out what happened, I would of never received bike or refund.

Now the bike received is faulty, but they want me to pay to fix!!

  • £360

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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