Wiggle... Wiggle!. WIGGLE!?!?

2.2 / 5
30% of users recommend this
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  • Quality of website

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Samc93's review of Wiggle www.wiggle.co.uk


“Wiggle... Wiggle!. WIGGLE!?!?”

Written on: 18/08/2014 by Samc93 (1 review written)

Now, this is a story all about how
My life got flipped-turned upside down
And Id like to take a minute
Just sit right there
I'll tell you how I became an unhappy customer
Ripping out his hair (not literally)

I first ordered my bike on the 5th of August to be ready for the 16th (cycling holiday), the bike was then delivered on the 7th of August.

After my first short ride on the 9th August I realised that the forks wouldn't lockout and were leaking oil.

I was fast to notify someone via the website chat that the bike was faulty, he told me someone would be coming to pick it up on the 11th August.

I worked from home on the 11th waiting all day for someone to make the collection... no one turned up.

The next day the collection was made (luckily a family member turned up just as the courier was getting back in their van).

If the collection had happened on the date I was told, then my bike would have been here ready for my holiday.

I got home from work today (18th August) and there was a box in the kitchen. My bike?. I opened the box to find that the WRONG bike had been delivered!.


Some friends from the group of us that were going on the cycling holiday, were kind enough to cancel and move the date to the following weekend 23rd August

so I would still have been able to go along, yet the wrong bike has been delivered...

Here is my order number: 6213830451, I don't know where else I'm supposed to type it.

  • Kona Taro 2014

    Goods purchased & cost

  • Still waiting


  • Customer Service

  • Quality of website

  • Value For Money

Wigglemichaela's Response to Samc93's Review

Written on: 25/08/2014

We would like to thank you for taking the time to leave us with a review on your recent order with us. First of all please accept our deepest apologies for the inconvenience caused in this case. We are glad to see our customer service team has already picked this case up on Trust Pilot and have ensured our bike workshop team have contacted you with a resolution. Should you have any further questions, please do not hesitate to contact us and we will do our best to assist you. Please do accept our sincere apologies for the disappointment caused in this case.

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