Sent, dodgy repair, bad communication

2.2 / 5
30% of users recommend this
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Bigdave4884's review of Wiggle


“Sent, dodgy repair, bad communication”

Written on: 22/07/2014 by Bigdave4884 (1 review written)

Contacted via email as bike i paid 1700 for had a fault on the rear seat stay where it connects to the chain stay, the frame had worm loose around a hex bolt and created side to side movement of the rear wheel, they asked for pictures which i sent and they asked to be sent in for repair on 3rd attepmt of collecting they go it, they said they would strip of all components and send to manufacturer, 3 weeks went past and still no contact then they told me it would be reapired, it then arrived back with all components missing and a very dodgy repair that looked like the carbon had been drilled out a nut glued in and painted black! This wasnt food enough on a 1700 pound bike, they then claimed a replacement wouldnt be given as they said a longer bolt had been put in place of original and warranty was voided, but they had repaired it anyway, i have the frame, still no components and they now want it back for another look, i shouldnt have to put up with this customer service from a very big conpany, all summer without a bike and no miles ridden, saved for along time to afford it and look where its got me, trading standards have been contacted about this matter, frame is a prorace scylla 60cm sram rival compact

  • 1700

    Goods purchased & cost

  • A few weeks late


  • Customer Service

  • Quality of website

  • Value For Money

Wigglemichaela's Response to Bigdave4884's Review

Written on: 25/08/2014

We are deeply apologetic to hear of the inconvenience caused in this case and for the delay you experienced whilst your bike warranty case was investigated and resolved. We kindly ask you to contact us via email using the contact us form on our website (FAO Review Centre) if you do have any further queries about this and our bike workshop team will be more than happy to look into this for you. We would like to thank you for your feedback provided in this case, we are always looking for ways to improve our service for all our customers and appreciate any advice given to us about this.

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