Poor return policy, slow

2.2 / 5
30% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Wiggle www.wiggle.co.uk


“Poor return policy, slow”

Written on: 20/09/2013

Only use wiggle if CRC doesn't have the part and regret it almost eve time.
Very slow to arrive can take upto 3 days.
Took a week and 3 emails on one order to be told its not in stock.
Had to return an item, was told can only return if the packaging is in resell as new condition, but Wiggle jammed the front meg with box with a 52 tooth ring that damaged the box. Had to sell it on ebay to recover some money.
I only use Chainreaction now.

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Wigglerosy's Comment

Written on: 26/09/2013

Thanks for taking the time to write this review. Please accept our sincere apologies for the inconvenience that has been caused to you in this case. We appreciate the frustration this must have caused you and would like to look in to this further so that we are able to improve the service we offer in the future.

If you would be happy to discuss this with us please can you either reply to this comment with your order number or send us an email 'FAO Rosy - review center' and we can continue from there.

I look forward to hearing from you.

Wiggle Customer Services.

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