used to be brilliant, gone downhill

★★☆☆☆
2.2
From 224 reviews
29.0% of users recommend this

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tusia-84's review of Wiggle www.wiggle.co.uk

“used to be brilliant, gone downhill”

★★☆☆☆

written by tusia-84 on 01/08/2013

I have spent a lot of money with wiggle and up until now have always been happy. They have been reliable, items were dispatched with no unneeded delays and problems were sorted quickly. That was before my last two orders. With the first order, I was not sure about the size of an item, so asked I wiggle. The advise I got from wiggle was wrong and I had to send the item back to them. Still no refund in sight.
With the second, I ordered some knicks, the site said two in stock for another two days after the order was placed, and now (four days later) I got an email saying "they are out of stock" and "we will get them soon". However the site says "no longer available". And of course I have been charged for that order. Very unhappy and disappointed. Not quite sure if I will deal with them again in a hurry.

  • bike parts, clothing, 2000 pounds

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Tusia-84's Response to tusia-84's Review

Written on: 02/08/2013

edit: FROM BAD TO WORSE
Just got off the chat with them. Well, system meltdown/upgrade, no communication from them whatsoever. Plus, the person I talked to was reciting formulas back at me instead of trying to solve the problem with a time sensitive order. They ended the chat in a rude fashion. They "hang up" on me. If you want anything ASAP, don't bother with them. And as for the orders, still not processed. Ehh...

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Wiggle.co.uk's reply to Tusia-84's Comment

Written on: 08/08/2013

We will also be able to look into this for you. Our customer service team should never disconnect a chat unless you have arrived to a resolution.

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Wiggle.co.uk's Response to tusia-84's Review

Written on: 08/08/2013

thank you for taking the time to leave this review and sorry that we have let you down on this occasion.

If possible, please email us FAO Stuart R, with your order number. I will then be able to investigate this case further. Hopefully we will be able to improve our service in the future and get things running smoothly for you.

I look forward to hearing from you.

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