My package is gone & no customer service

2.2 / 5
30% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

kamillaode's review of Wiggle


“My package is gone and no customer service”

Written on: 03/05/2013 by kamillaode (1 review written)

I ordered from wiggle about a week ago, and I chose the next day delivery.
But as I managed to type in the wrong country(my fault), my package was of course sent to the wrong country.
I noticed this the next day and immediately contacted customer service, but the was no reply. I then contaced DHL, but they asked me to contact wiggle again.
I sent two more e-mails but still no reply. I am so frusturated I want to cry.
It says on their website that they reply within 8 hours but there's days since I sent my first e-mail.
Now I just want my money back but I have no idea how to do it. The only reason I gave them two stars instead of one is because they dispatched my package almoust right away.

  • Goods purchased & cost

  • Still waiting


  • Customer Service

  • Quality of website

  • Value For Money

Wiggledan's Response to kamillaode's Review

Written on: 06/05/2013

Thank you for your review and sorry to hear of the issues experienced with you recent order kamillaode.

Are you happy to email us again at FAO Dan (kamillaode Review Centre Feedback) so I can look into this for you?

Please let me know when sent and I will investigate for you without delay.

Many thanks,

Dan (Customer Service Team Leader)

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