Velo Ecosse Reviews -

4.7 / 5
92% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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“Appalling customer service”

Written on: 04/09/2014 by Quinnfv397 (1 review written)

Very rarely have I come across a company that has such disregard for its customers. I have had dealings with this outfit on two occasions and suffice to say that I wont be using them anymore. Use them at you peril… Read Full Review

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“Poor customer service”

Written on: 27/08/2014 by GFC1893 (1 review written)

Bought a computer from Velo Ecosse but the sensor didn't fit on my frame. Website says e-mail them about returns, so I did, but got no reply. Sent the item back with a covering letter asking them to e-mail when received, once again no e-mail. Luckily Isent it recorded delivery so I knew they'd received it. Waited a week, no e-mail, no refund. Phoned the shop and was told the item had been sent away for repair ! When I explained that I just wanted a refund he said I would have to speak to the… Read Full Review

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“No refund payment”

Written on: 06/06/2014 by SteveButtrick (1 review written)

I ordered a giant defy through the cycle to work scheme and payed for the bike then and there so I could take the bike away and get a refund when the cycle to work cheque had come through. A month later I am still waiting for the payment to get refunded to my account. I am constantly phoning them and they repeately tell me they are looking into it. This is not acceptable as now I am getting charged for being over drawn in my account. I will definitely not be recommending them to any one I… Read Full Review

Stevebuttrick's Response to SteveButtrick's Review

Written on: 16/07/2014

Money received in my back account after writing this comment - 16/06/2014

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“very disappointed”

Written on: 03/12/2013 by Olderroadcyclist (1 review written)

I ordered 2 items of ASSSOS bike clothing for women from the shop - I phoned to check availability (as recommended on the website)and they took my order and money by phone. This was on 4th November 2013 and I have heard nothing since. I have spent most of today trying to get someone to answer the phone ( after trying every day for the last 2 weeks) and no-one answers. I have sent 4 emails to the contact address and no-one has got in touch. I do quite a lot of internet shopping and this is… Read Full Review

Pedey's Response to Olderroadcyclist's Review

Written on: 04/12/2013

I am having similar problems - goods ordered but neither delivery nor any contact and impossible to contact by either of the 2 phone numbers on the web. What to do?

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Pedey's reply to Pedey's Comment

Written on: 04/12/2013

Following on from my previous comment: I looked up Google Maps to find the name of any shops on either side of VE. I phoned the very nice man in Harlequin Antiques next door who told me that VE have gone into insolvency...... Shoot! What to do?

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Olderroadcyclist's reply to Pedey's Comment

Written on: 04/12/2013

I have no idea ? Anyone out there have any advice?
A friend ordered from their website this week!

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Olderroadcyclist's reply to Olderroadcyclist's Comment

Written on: 06/02/2014

I have since received my order - and an apology. The basement was flooded and the delivery of my items to the shop was postponed. For the future - if this was to happen again - I would have deliveries sent to another location to avoid a long delayfor customers and , at the very least phone customers to tell them what was happening or put a notice on the website? Gregor was really helpful in the end and I might give them another try!

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