Surly & Rude customer service

Uttings - www.uttings.co.uk
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Craigfl190's review of Uttings - www.uttings.co.uk

“Surly and Rude customer service”

★☆☆☆☆

written by Craigfl190 on 16/12/2014

The concept of ordering Air rifle pellets for next day delivery is brilliant. That is where the brilliance ends.
You would anticipate that they would send you instructions for age verification at the point of receiving your conformation email, but no a day later that arrived meaning that the item could not be dispatched till two days following. So next day delivery becomes 4 day delivery and then I was informed the driver would be with me between 19-45-20-45 in the evening? Throughout this process I have received surly emails from the customer service team stating things like "the timing is somewhat academic" and "you ordered well out of hours" I have the flipping conformation email that proves otherwise!!!

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