Poor after sales service

4.5 / 5
92% of users recommend this
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Guest's review of Uttings - www.uttings.co.uk


“Poor after sales service”

Written on: 20/09/2013

After receiving a Hawke 3508 laser/light it would not zero. Your very unhelpful staff couldn't advise me and then said , well what do you expect us to do!
The product had been opened before and returned which makes me think you need to improve the instructions as they are difficult to mount.

  • Hawke laser

    Goods purchased & cost

Uttingscustomerservice's Comment

Written on: 10/10/2013

Thank you for your comments and I am sorry that we were not able to help you as you required. We are not a shop and unfortunately, we simply do not have technical knowledge of every one of the 20,000+ products that we sell I am afraid.

As the retailer, we do not produce instructions for any product that we sell; the manufacturers are responsible for providing the information and we simply pass on what is supplied with the product. However, we will forward your comments on to them in the hope that they review in the future.

It is possible that the product had been opened as customers do request specific information about products that can only be obtained through opening the packaging - this is something we try not to do, for obvious reasons, but in the interests of customer satisfaction, it is difficult for us to flatly refuse to do.

I can only apologise (but am a little surprised) for the "what do you expect us to do" response that you received from us, but should you wish to discuss this further, please do contact us through our Customer Service telephone number on the website

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