website great, phone service awful

Click here if this is your business
★★★★★
4.7 / 5
96% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Uttings Outdoors www.uttingsoutdoors.co.uk

★★☆☆☆

“website great, phone service awful”

Written on: 28/10/2013

Placed an order with Uttings, prices good, website clear and easy to use, I then received an email stating the address on the card did not match the address given. I confirmed the exact address with the bank and then called Uttings which is when it all went wrong. After confirming the address letter by letter line by line I was told it still would not go through, which is fair if the computer says no it says no so I paid with a different card what was disappointing was the attitude and tone of the person I dealt with and the sarcastic comments, I would hate to have a problem and a real complaint.

I eventually got to the bottom of the problem and it was to do with the line on which my house number is, I called Uttings just so they would be aware if they had a similar problem but encountered the same voice who grunted a few times and then ended the call.

  • £300

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0