NON EXISTENT CUSTOMER SERVICE

Click here if this is your business
Uttings Outdoors www.uttingsoutdoors.co.uk
★★★★★
4.7
From 435 reviews
96.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

Lolaluna's review of Uttings Outdoors www.uttingsoutdoors.co.uk

“NON EXISTENT CUSTOMER SERVICE”

★☆☆☆☆

written by Lolaluna on 07/06/2013

You might as well send your complaint to Mars! They only respond after months of emails, and then you get the brush off - no names, no service whatsoever. I used to buy a lot of goods from them, all went well, alas when things go wrong, this company dives for cover . I was going to purchase some top of the range binoculars from them but they have lost my custom for good.

  • 54.95

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

write a review
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Uttingscustomerservice's Response to Lolaluna's Review

Written on: 12/06/2013

Thank you for your review and I am sorry that you feel let down by us. You don't mention any specific issues, so its a little difficult for us to comment or address any problems on here. I would like to assure you that we do work hard as a team to provide a high standard of customer service and I apologise if, on this occasion, it is substandard.

If you care to contact me (Michelle) directly to talk through some of the more specific aspects of your complaint, I would be more than happy to work with you to achieve a resolution. However, I do understand if you have chosen to take your custom elsewhere as a result, and do not wish to discuss this further.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!
Claim your item page Take control of your reviews by setting up
your free Business Account