Terrible

Tredz www.tredz.co.uk
★★★★☆
4.3
From 1691 reviews
86.0% of users recommend this

  • Customer Service

  • Quality of website

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anthonyjc83's review of Tredz www.tredz.co.uk

“Terrible”

★☆☆☆☆

written by anthonyjc83 on 15/08/2013

Product ordered not in stock, replacement product sent to wrong address. Items ordered turned up 5 days apart. Bike was damaged, customer service and contact totally abysmal. Would never buy from again.

  • Rockhooper 29er, 661 helmet

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Tredz_Bikes's Response to anthonyjc83's Review

Written on: 16/08/2013

Hi Anthony,

Please accept our apologies for the service you have received on this occasion.

We are very sorry that you experienced problems with your product and customer service.

Please be assured that it is not standard practise for Tredz to list out of stock items on the website, however we do concede that on this occasion we failed to remove your item from the list.This mistake on our part led to the further difficulties with postage and timing that you experienced.

Please accept our apologies for any inconvenience and disappointment this has caused you.

If you would like to discuss things further, please call us or alternatively email.

Best Regards,

Tredz

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Anthonyjc83's reply to Tredz_Bikes's Comment

Written on: 07/09/2013

I have called and sent further emails. The responses to my correspondence have been again terrible. In your last email I was promised a 10% refund for damage to my bike upon delivery.
I have just received my card statement and it appears that you have in fact charged this amount to my card! and no one has bothered to call me I am far from impressed.

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