rubbish

The Sports HQ www.thesportshq.com
★★★☆☆
3.1
54.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Dianecartwright's review of The Sports HQ www.thesportshq.com

“rubbish ”

★☆☆☆☆

written by Dianecartwright on 05/07/2017

Bought 2 grooming tables damaged when they arrived company did not believe me and would not accept them back. I got in touch with my bank as I had paid by visa. In the end the bank got them to take them back an get my refund. DO NOT BUY from this company!!

  • grooming tables

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Rob-S247's Response to Dianecartwright's Review

Written on: 06/07/2017

Hi, Thank you for taking the time to feedback back your comments from your order in March. We are sorry that you were not happy with the returns process. Requesting photos of items that are reported damaged or faulty is not uncommon and simply part of the process to identify the issue in more detail and to establish the best course of action, as we can in most cases determine if the item needs to be returned or if we can process without a return being required, dependant on the issue. I can see from the order details we were advised of the issue on the Friday evening. requested photos on the Monday and then advised details of the collection process on the Tuesday with a request for a suitable date and to which you responded on the following Monday and the collection was arranged for the day after. I hope this helps explain.

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