Terrible Customer Service

3.1 / 5
54% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

LW341's review of The Sports HQ www.thesportshq.com


“Terrible Customer Service”

Written on: 15/06/2013 by LW341 (1 review written)

I accidentally ordered the wrong item from the Sports HQ. I know this was my mistake but I have been trying to contact the Sports HQ for the last day to cancel and return the item, and have yet to receive any reply. No reply to my email, no response from their live chat, and they left me on hold for over 30m before asking me to leave a message. What's the point in advertising customer service if nobody is there to respond to customers?

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