Worst Customer Service

Click here if this is your business
★★☆☆☆
1.6 / 5
17% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Sports Direct www.sportsdirect.com

★☆☆☆☆

“Worst Customer Service”

Written on: 23/11/2012

Can not believe how hideous the service is at Sports Direct - order from the website a football shirt for my son and paid the extra to have it personalised only to receive it with no personalisation.....spent 20 mins trying to then find a contact number for them...funny that they do not publisise their customer services number. Then I had the joy of holding for 15 mins I was number 30 in the queue - and when I finally spoke to someone who could not resolve my issue to my satisfaction i asked to speak to a supervisor and was advised " i can not put you on hold as we are not allowed to keep customers on the line to long we have a certain amount of time for each call"..... what fantastic customer service shows they are more interested in their KPI's rather than offering customer service.
So I am now awaiting for a phone call from a team leader....lets see if i ever get one...

  • Football Shirt

    Goods purchased & cost

  • On time

    Delivery

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0