written by on 03/04/2013
I ordered 3 ‘ in stock ’ items in February & I did not receive the items until April! At no point was I contacted to inform me of any delay with my order.
After eventually, being told my Item was dispatched there was still no delivery over a week later. Their courier service is poor and after contacting them several times to give additional directions as they ‘couldn’t find my address’ I had to make a 15 mile journey to collect my items.
I requested a delivery refund from splash and relax, they hadn’t managed to deliver my items, and this was refused. The items I eventually received were in the wrong colour, but the delay left no time for an exchange or refund.
I would not recommend ordering from splash and relax unless you are prepared to wait over a month for your items, you would like different items to the ones you ordered and you wish to drive over 15 miles to collect them!
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