WORST CUSTOMER SERVICE EVER – DO NOT BUY FROM SPLASH & RELAX

Click here if this is your business
★★☆☆☆
2.2
32.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

Guest's review of Splash and Relax www.splashandrelax.co.uk

“WORST CUSTOMER SERVICE EVER – DO NOT BUY FROM SPLASH...”

★☆☆☆☆

written by on 03/04/2013

I ordered 3 ‘ in stock ’ items in February & I did not receive the items until April! At no point was I contacted to inform me of any delay with my order.
After eventually, being told my Item was dispatched there was still no delivery over a week later. Their courier service is poor and after contacting them several times to give additional directions as they ‘couldn’t find my address’ I had to make a 15 mile journey to collect my items.
I requested a delivery refund from splash and relax, they hadn’t managed to deliver my items, and this was refused. The items I eventually received were in the wrong colour, but the delay left no time for an exchange or refund.
I would not recommend ordering from splash and relax unless you are prepared to wait over a month for your items, you would like different items to the ones you ordered and you wish to drive over 15 miles to collect them!

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0