fast response

Skate Hut www.skatehut.co.uk
★★★★☆
4.1
78.0% of users recommend this
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Cobbbp309's review of Skate Hut www.skatehut.co.uk

“fast response”

★★★★☆

written by Cobbbp309 on 20/11/2017

I pre ordered a longboard knowing that they would be getting more supplies in the next few days but unfortunately they weren't able to get any more in stock. Despite this I was informed of the situation a day after I had put the order through and was offered an alternative. I wasn't charged and no money was taken from my account so I was happy that I was told in advance as opposed to having been kept waiting. The person who emailed me was very nice and understanding. I guess I was ordering a very popular branded longboard so this situation was expected so i'm not too dissapointed. I would say good customer service given they respond very quickly to matters. Given the wide range of items they sell, there are bound to be problems at times but I know many people who recommend and shop with skate hut so my experience won't stop me from shopping with them again.

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