Susan saves the day!

Click here if this is your business
★★★★★
4.7 / 5
96% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of OutdoorGB www.outdoorgb.com

★★★★★

“Susan saves the day!”

Written on: 07/12/2013

Buying some water-proof socks for my partner, I ordered some sock liners (not waterproof!) which were listed along with the water-proof socks :( Yes, so its my fault really - but I only noticed this once the payment had gone through. I emailed OutdoorGB, several times on their sales channel and got no reply within about 30 minutes, so I phoned. The person I spoke to (the hero of this tale) managed to stop the delivery - by going to the dispatch dept and retrieving the socks from the courier. She mailed me back to this effect and refunded the cost. I've now got the item I should have bought, through them. Well done, when the customer is a blockhead, and the courier is hot to trot - you made that sale!

  • Water proof socks, not liners (£14, not £7)

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0