No follow though

I tried, emphasis on the "tried" and "I", to order a Optimum Velocity Rugby top (32-34) for my son but unfortunately the Optimum sizing information on the Morrant site is out of date. I discovered this by contacting Optimum. They use to use MB (mini boys) Small Boys (SB) and Large Boys (LB), they now use the standard SB, MB (Medium Boys) and LB. I went back to Morrant to explain this but there was little interest in updating the site or suggesting how to address the issue. I then received an e-mail notification that the item was on back order so I called again to find out when it might be expected and to change the size required. I was told that an order would come from the supplier on Thursday and Morrant would call when the shipment arrived so the size could be changed. To my surprise on Thursday I received a shipment and guess what, wrong size, clearly my previous conversation had been a complete waste of time. I called Morrant back to try and find out what had happened and what they would do. I and spoke to someone who seemed clueless. You will know if you speak to him as he doesn't answer questions, he just doesn't respond, silence, so it was exceedingly difficult to find out where we went from here. There was no suggestion as to what to do, no indication of when a MB top would be available, no information about how to return the LB top for a refund, despite the fact it says on their shipping note to contact Morrant if you want to return an item for refund. Unfortunately I won't be using Morrant again which is a real shame because they have a good range of products at competitive prices but I really don't have time to be chasing them around or picking up after them and I really can't stand poor customer service.