Postage Rip-Off for Spares

Click here if this is your business
4.6 / 5
95% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Micro Scooters Ltd


“Postage Rip-Off for Spares”

Written on: 29/10/2012

I am very disappointed at the minimum postal charge. I have just ordered a replacement u-bend spring for a micro scooter - in itself expensive at £2.45 (you used to be able to get these for the cost of a stamped addressed envelope to the supplier). The postage on this item, that must weigh a few grams and sit in the palm of your hand, is the same as any other spare part (deck/handle etc) at £3.95. I have paid £6.40 for a spare that obviously is a design fault on the original product, as the newer scooters have 2 separate and stronger springs to keep the wheels aligned. I rang the customer service manager and was told it was company policy and there was nothing she could do to change the cost of shipping. The call was a local rate number and that also cost me over £2.00 by the time they picked up and discussed the problem. £8.50 for a tiny spring - in my view your company could do a lot better.

  • Goods purchased & cost

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0