Treated poorly, did not feel valued, unpleasant experience.

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Trebor1958's review of Leisure Lakes www.leisurelakesbikes.com

“Treated poorly, did not feel valued, unpleasant...”

★★☆☆☆

written by Trebor1958 on 02/12/2013

I bought a Brompton on the Halfords Cycle to work scheme last year and finally took delivery of it in February. Halfords stated that I could only collect it from Leisure Lakes at Breaston which was fair enough. When I went to collect it, there were lots of people looking at bikes and chatting. Having travelled some distance, I introduced myself to the staff and asked if I could use the loo.
I was told that customers had to walk to the local garage and ask to use the one there. I had just given them £1000 and they were unfriendly and unaccommodating. I got the feeling that because it was 'only' a Brompton, I wasn't being taken seriously by the staff. They took my Loc and gave me the bike with a grudging "You can have a free service if you bring it back in six weeks". It just felt like I was an inconvenience rather than being valued by them throughout the whole encounter. Did I go back? No. Would I recommend them? If they got some toilets or offered to make you a drink or actually listened to customers buying commuter bikes and not talking about just high end mountain bikes, they could do a lot better.

  • Excellent Brompton H6R bought on the cycle to work scheme.

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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