written by Danoliver on 28/11/2014
I ordered a pair of football shorts and upon checkout, found the postage to be £4.50. I felt this was very expensive but placed my order. I then found the socks for kit on Kitbag, ordered them on a separate order, and again, £4.50 postage.
I contacted Kitbag immediately to ask for a refund of £4.50 and to put both orders in the same bag.
They refused. I sent 3 separate emails asking them to use some common sense and put both orders in one bag. Each time I got exactly the same email - obviously a standard response.
So I paid £9 postage for a pair of shorts and socks!!!
Avoid Kitbag - they have absolutely no concept of customer care.
Utter disgrace.
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