Absolutely abysmal service

2.0 / 5
26% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

katiewithycombe's review of Kitbag - www.kitbag.com


“Absolutely abysmal service ”

Written on: 31/01/2013 by katiewithycombe (1 review written)

I ordered a football shirt for my son with name on the back. One wash and one letter came off, another began to peel. I called customer services who said there was nothing they could do, as they had no more shirts. The woman was SO unhelpful, I asked for the Customer Services Manager - who, in fairness, called me back within half an hour. She asked me to return the shirt and they would fix or replace.

I sent it on Tuesday 8th January by recorded - so they got in on the 9th January. I have called twice to be told that they have so many returns, there is a backlog... hmm, wonder why.

I finally got it back today - Thursday 31 January. If I was this slack at my job, I would get fired. Never again.

  • Personalised football shirt - £49.00

    Goods purchased & cost

  • On time


  • Customer Service

  • Quality of website

  • Value For Money

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