Disgusting customer service!!

2.0 / 5
26% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Kitbag - www.kitbag.com


“Disgusting customer service!! ”

Written on: 20/12/2012

Ordered from them beginning of December ready for Christmas. on the 11th day i received an email to say the printing on the Portugal shirt was not available, Evan tho the took the money out my account and shirt was still on the website. i then rang and the man on the phone told me that it was in stock and they would send it out on a next day delivery for me. i then received another email a couple of hours later saying the printing wasn't available again!! so i rang back and the women on the phone was not helpful whatsoever!! she told me there was nothing she could do because wasn't the person i had spoken to earlier on today, she just couldnt be arsed to speak to me and was useless with any information GREAT CUSTOMER SERVICE!!! rang back the next day only to be told that the printing wasn't available. so the man i spoke to saying it was and would send it on a next day lied.. feel totally cheated and lied to. disgusting costumer service!! unacceptable experience, unreasonable and rude conduct.

  • Portugal football shirt with Ronaldo 7 Printing £34.89

    Goods purchased & cost

  • Still waiting


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