Worst customer service ever - DO NOT USE

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★★☆☆☆
1.9
From 69 reviews
25.0% of users recommend this

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Guest's review of Kates Skates www.kateskates.co.uk

“Worst customer service ever - DO NOT USE”

★☆☆☆☆

written by on 13/09/2013

I have many dealings with many companies through online purchases and this is without doubt the worst company I have ever used. They had a problem with my card, despite accepting my order and stating delivery in 2 days. After 7 days of no word I call them to find out what is going on and they are not dispatching my items as they had an issue with my card - didn't cross their mind to tell me despite asking for my phone number. The guy on the phone was rude, obnoxious and had no idea of dealing with customers - I should have known when he answered the phone with a "Morning, Kates Skates" at 15:27!

Thanks to their awful customer service I now have until Monday (now is Friday afternoon) to source these skates for my daughters birthday. DO NOT USE this company.

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