Broken skate replaced

Click here if this is your business
2.0 / 5
25% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Mazwaz's review of Kates Skates


“Broken skate replaced”

Written on: 01/09/2013 by Mazwaz (1 review written)

I was worried about ordering from this company as I had read several bad reviews. I bought skates for my granddaughter in July and on arrival, one skate had a broken buckle. I was ready for a fight to get the broken skate replaced or repaired however I emailed customer services with a photo of the broken buckle and had a phone call and email almost immediately from a charming gentleman who apologised and arranged for a replacement skate to be sent to me direct from the manufacturer. This arrived within a few days and they didn't even want me to return the broken skate. So far no other problems, skates are good and granddaughter is happy.

  • Goods purchased & cost

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0