WORST COMPANY EVER. Since Brexit ALL enlish companies dont care about customer service which is is law in EU. NEVER buy from ANY english companies but buy in EU countries. You dont want to belong to EU, Fukk you all then, we keep our money and spend it on serious companies in EU.

I returned sandals to Field & Trek 7 weeks ago as they were not the colour shoe I ordered. I have had two emails from them on 17th and 18th November one saying they would be replaced and the other saying I would not be charged. I have since sent 4 emails to them to say I have been charged and I haven't received a replacement but have had no reply. Needless to say I am very angry.

Ordered a tent for a family trip away for the bank holiday weekend. Booked a camp site and waited in all day for the tent which we'd paid for next day delivery on. Received emails saying all was on track for its arrival only for it never to turn up. We were left with two very disappointed little girls who were looking forward to a trip to the coast in the new tent . Field and trek blamed the courier. The courier confirmed they had never received the item. Funny enough by that time the tent was no longer available on their website or any of their sister sites! No one let us know the tent wasn't coming. To add to the insult, having cancelled the order, field and trek refuse to issue a refund until they get the tent back from their courier despite us never having received it. I won't be using the company again and certainly wouldn't recommend them.

i purchased a pair of 'brasher' leather walking boots, and one of the 'eyelets' has broken off already, on one of the boots,....(after a week) Now,i am having a load of hassle, trying to negotiate, a replacement pair!,.....I also paid for 'next day' delivery, which wasnt 'honoured ,either (took two days, too receive) (this company also dont provide, a 'contact' telephone number,for customers, which is rather strange ??)

No phone numbers direct to shops. Returns documentation advises to send returns via Registered Post but Post Office charge £11 for this service. Tried to ring Customer Service to discuss and complain about this and couldn't get through. Cheaper therefore to use eg Cotswold walking shops - at least you won't have to pay huge postal charges for exchanges and returns. Emailed company and was told could be up to 5 days before they dealt with query. Meanwhile to get refund you have to return within 14 days so the clock is ticking.. Will never use online service again. Had I known I'd have this problem I would never have used them.

On Sunday 20th July my wife and I were strolling along the pavement in Bridge Street, Chester when we were startled and forced to step aside for a large man on a bicycle forcibly riding amongst the pedestrians. Several people commented to us about his behaviour and upon turning to watch him depart we noted that he turned into the doorway of Trek and Field and appeared to be 'opening up' the store. I was going to remonstrate with him but taking into account his size and the fact that he appeared to already be glaring at us I decided that common sense was the better part of valour. Perhaps he was having a bad day but if his approach to working in your store is akin to his social attitude then heaven help your customers.

Ich habe bei Field & Trek Wanderschuhe bestellt und bekam nach der Zahlung über PayPal eine mail, das das Paket angeblich nicht zugestellt werden konnte. Die Sendungsverfolgung zeigte aber, das gar kein Paket geschickt worden war. Mehrere Versuche per mail eine Kontaktaufnahme zu erreichen blieben unbeantwortet. PayPal hat meine Kosten erstattet. Mein Rat: Besser nicht probieren.

After ordering 2 things and receiving one of them damaged, I was told by Fieldandtrek Customer Support to return only the damaged one and was assured that all my shipping costs will be covered. However, instead of exchange (I was also assured to get a new item by the Customer Support) I got a refund, which I wasn't interested in at all in the first place and email, confirming the refund for return delivery costs - surprise surprise, no refund for none shipping costs reached my account! The customer service is absolutely outrageous, misinforming and misleading, as now they refuse to pay for my original shipping costs (again - I've sent only one of the items back, hoping for the exchange, otherwise, I would have sent the entire order back to them) and pretending not to see the part of missing RETURN COSTS in the emails I've sent to them. This is the first time in my life I experienced such rude, misinforming and misleading customer handling as well as way too long their response time - two emails per week. I wouldn't recommend it to anyone, even though they have some decent prices for the quality goods. I'd rather pay some GBP extra, but receive proper customer support.

Don't ever purchase anything form Field & Trek or use Yodel as a courier both have lousy customer service. Still have not received my parcel even though I tried to collect it myself and was told it stays with the owner drivers. Field & Trek said it was out of there hands to do anything, we have your money so p...off.

I placed an order online yesterday (3.2.14) for some walking boots. The order was placed before the 4pn deadline and I paid the next day delivery charge and received the order confirmation. Having waited in today for the courier as a signature is required, I received a "flyer" email from them today and noticed the cut off time for next day delivery is now 2pm. After some difficulty I found a number for the Field and Trek web enquiries (subsidiary company of Sports Direct). I contacted them and was advised that the order had not been despatched even though was placed before the deadline and they have charged me for next day delivery. At no point did I receive an apology from the call centre operative and I therefore cancelled my order. I have received a confirmation of the order cancellation and hope that I will not be charged! They can obviously afford to lose business!

I have used Field & Trek in the past, but never again! Placed an order, chose Next Day Delivery since it was only £1 more expensive, then sat at home and waited, and waited... Needless to say, the parcel failed to arrive the next day (even by the By 9pm deadline), and on checking the Yodel (another company to avoid, possibly even worse that Field and Trek) tracking system, saw that they had it marked as 'Delivery Refused by Customer', which was utter rubbish since both my wife and I had been in all day and heard nothing. It then got another message later in the day saying having been sent back to their delivery centre, but had been refused delivery by customer again?? So, it got returned to Field and Trek, who then had the cheek to refund it less the postage, in spite of me having spoken to them and had email correspondence with them about what had happened to the order. I did finally get them to refund the postage too, but pretty crappy that you have to chase them to tell them something they already knew. They do have some good prices, but frankly I'd prefer to go anywhere else than them for buying anything in future!

I ordered several things from F&T online a few weeks ago, and though they arrived quickly, and the prices were great, one item was faulty and another was totally different to the picture. I emailed right away, no one has yet replied - we're talking at least a fortnight - and I had to send the stuff back at some cost because there was literally no help forthcoming. Then I had to chase it up which involved several more emails which also went unanswered, a few phone calls to Sports Direct CS (which is the same company now - at least they have a number on their website, which F&T don't) and though the person I spoke to after 20 minutes on hold was great, and I did get a refund eventually including return postage, it's been such a massive hassle getting it sorted, I will not be bothering again. I almost forgot, in the middle of all this I actually was told by Sports Direct that I could return items to their store which I tried to do but when I got there I was told I couldn't after all. Very shoddy service from this company. Next time I find myself tempted by their online prices I'll just walk away as I can't face all that again.

I bought a rucksack from them. It arrived quickly, but then I discovered it has three closure components broken. It was the last and unique backpack of that model so I can't change it (I don't want refunds).

What an excellent service once again from Field and trak i got my new Salomon boots in just 20 Hrs ordering online on a Sunday afternoon and received them first thing monday morning,And they were the cheapest online price beating Amazon hands down,I will certainly be buying again from this company many thanks for an excellent service.

Paid for next day delivery but goods got lost with courier... have been told by courier (Yodel) to contact supplier. I have done so on three separate occasions and no response. There is no telephone number to call. avoid this lot like the plague!