CycleStore sent an item to wrong a wrong address: They claim that "The address that we sent it to is the address that has come through from your PayPal account." My Paypal account has no record of the address that the item was sent to. It only shows my home address. (This is not due to someone hacking my Paypal account.) My conclusion is CycleStore have IT problems in their website and this is combined with extremely poor customer service. After about 10 emails the situation is - I have paid for the item which has been delivered to a house several miles away and they are refusing to refund what I paid. I'm still working on it, but I'm not optimistic I'll get the gloves or a refund. My advice to you is be very aware!

I ordered a pair of shorts from Cycle Store which never arrived. Efforts to communicate with the cycle store and find out what was up was fruitless. In the end, they have my money and I don't have anything to show for it except for a terrible experience and crushed dreams of having a new pair of cycling shorts. Beware of ordering from the Cycle Store.

I ordered a bike lock from here that was £25 cheaper than it was at Halfords. I spoke to someone on the phone (who sounded intelligible and competent) to check that it would be next day delivery and lo behold 23 hours later I have the lock in my hands. Absolutely fantastic store and if I'm buying cycle goods again I'll look here first.

I ordered a rucksack from the Cyclestore before christmas as a gift. The rucksack arrived in a very timely fashion and in perfect condition which was a great start. Unfortunately the rucksack wasn't quite right so I looked to return the product. Not only do the cyclestore operate a no questions return policy up to 1 YEAR after the purchase but they processed the refund extremely quickly. This is one of the best online companies that I have ever made a purchase through and I wouldn't hesitate to recommend them or use them again.

I ordered the above on the 7th of Apr and was delivered on the 10th fitted lovely and look great would buy from them again

I ordered this bike when it was listed at over 40% saving. I phoned first and although they said they had no stock, they told me it was no problem ordering. They took my money straight away and I received an email to say it was on order and would be about two weeks. I then read some reviews and began to fear that they would cancel the order given that in the meantime the price had gone back up again. I phoned them to confirm all was still on and they were very helpful and assured me I would get my bike at the price I paid. About three days before the initial date given, I received another email saying it had been ships on a 24hr service. The bike arrived in perfect condition. Obviously being mail order you have to set the bike up yourself but this being a folder that was pretty easy. So overall my experience was good. I had to wait a couple of weeks for it to be ordered but at this price it was well worth it. Their communication throughout the whole process was excellent. So I give them full marks!

Ordered a bike on sale. Bike came 2 days later, well packaged and gearing was already set up. I had expected quite a bit of tinkering, but all I had to do was put the seat post in and attach the handlebars and front wheel. Fantastic price, great service. Had been a bit worried after seeing some reviews, but I can imagine how it could have been better.

I purchased some shorts which did not fit so I returned them. Cycle store claimed not to have received the item and did not refund it. They have not replied to my last email either. I will not be buying from them again.

Ordered a bike, 4 days later no email to say they had sent it, rung and they told me it was being sent that day and i would recieve my tracking email. 2 days later no email, rang again. They said i would be rung back in next 15 minutes, no call after an hour, rang them again, was told the bike wasn't in stock and would be on order from supplier. so it has taken 1 week and still no bike, bad customer service. I don't mind if the bike had to be ordered in, but they should of contacted me to let me know.

Very disappointed. They advertised a product at a very good price and I ordered, 24 hours later I got an email to say 'had no stock of the product and couldn't source any - is there another product I could substitute', now when I look on the website they are advertise the same product but at a much higher price (now more expensive than Wiggle/chain reactions cycles). Hopefully they will refund eventually (though fortunately I used paypal so should be able to claw back) with an inevitable time delay. I will aim to never order with them again (ahem, I could have memory problems and fail though).

Excellent service. Ordered on a monday.....had tyres and tubes by weds! Cyclestore were also the best price for puncture proof armadillos (and they've been great). Have also ordered lights from them and delivery and price was also as good.

Placed an order on 8 December as a Christmas present and I'm still waiting on 14 January. Whenever I am in contact with Cycle Store they say it is a problem with Royal Mail and make no attempt to follow up. Can't comment on the goods as so far they haven't arrived.I'm giving it a couple more days before asking for a refund.