Sent wrong bike. Twice.

4.5 / 5
89% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

BikeRiderCW's review of Cycle Gear UKBikes Depot -


“Sent wrong bike. Twice.”

Written on: 11/08/2013 by BikeRiderCW (1 review written)

I ordered a Ridgeback Flight 04 2013, 60 cm frame.
-First they sent me the 2011 model - completely different. I sent this back.
Very annoyed/ disappointed to receive completely the wrong bike.
-then they sent me the 2013 version, but 58cm not the 60cm I'd ordered.

I decided to just keep the 58cm bike - frame size felt fine, and they use TNT - who deliver anytime between 9-6, so I'd wasted 3 days already waiting for the delivery or pick up.

But was very disappointed they didn't just send me what I ordered. That would seem like a basic.... if you are a shop... to deliver what the customer ordered.... you know - the first time.

  • Goods purchased & cost

Ukbikesdepot's Response to BikeRiderCW's Review

Written on: 15/08/2013

Hi BikeRiderCW,

Were very sorry you have experience a problem with ordering us, at the time you order we were training new staff and unfortunately it seems like you have experienced the worst and were very sorry for that.

We will be more than happy to issue a refund on any postage paid and offer a discount voucher as a goodwill gesture.

Staff @ Cycle Gear -

Reply to this comment
Report this review
Was this review helpful? 0 0