Fabulous service

4.5 / 5
89% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Mccauley's review of Cycle Gear UKBikes Depot - www.ukbikesdepot.com


“Fabulous service”

Written on: 17/08/2012 by Mccauley (1 review written)

Ordered an ex display ridgeback momentum for my daughters birthday. The price was fantastic and the bike arrived in more or less pristine condition. Unfotunately the bike arrived a bit late for the day, there was a small crack on the gear casing and minus tools and one necessary part. At this point I was wishing I had gone to my local bike shop. However the company have been fantastic. I phoned re problems on the Tuesday and the replacement parts arrived on the Wednesday morning ( including a complimentary lock). Initially my daughter was not sure about the bike height with the seat suspension, spoke to Steve who sent out another seat post to try. Again, this arrived the next morning.
She loves her bike and I can't recommend them enough. Maybe allow an extra day or so for delivery if you want it for a set date cause they do seem to be vey busy. I can understand why.

  • Ridgeback momentum

    Goods purchased & cost

  • Up to a week late


  • Customer Service

  • Quality of website

  • Value For Money

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