Beware of repacked previously used items being sold as new!

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Chain Reaction Cycles www.chainreactioncycles.com
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Broussard378's review of Chain Reaction Cycles www.chainreactioncycles.com

“Beware of repacked previously used items being sold as...”

★☆☆☆☆

written by Broussard378 on 13/07/2015

Awful experience with a bottom bracket purchase. Product was already open and stuck back together with masking tape, but also the bearings were very gritty. Clearly to me (a seasoned cyclist... Said inthe nicest way!) this had been preused and cups then replaced with new ones (dirty grease on underlying case was a clear sign). Although they did replace it, they the. Screwed up sending and charging me for a second item... Expecting me to go to he gone to make up for their error with my own time and cost which is not insignificant to return an item if you live in the countryside. Warranty/customer service team incredibly rude.

I don't know what has happen to CRC but I'm no longer supporting this company anymore and I would advise all others who care about support and getting the item you expect to spend your money elsewhere.

  • Bottom bracket 65gbp

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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