Portafina Porch Awning

Porch was promptly delivered and went up well and quite easily. When erected we were very pleased with the look of it and space that it gave us. However on the fourth day of our first break with it, it was a windy day - not gale force or any where near it, just a normal windy day with gusts. The small strip of nylon which was the anchor for the guy rope burst its stitching and the front of the porch caved in, knocking over things in the interior of the porch. Luckily we were there when this happened and were able to dismantle it before any damage was done to the caravan or the awning. These things happen, but our complaint is with the response given when the company were contacted. Much was made of the word 'gust' giving the impression that the porch was perhaps not suitable for wind. Eventually the person who was dealing with complaint grudgingly offered to repair the loop with no charge, but we would have to pay for sending it and for it being returned to us.Not satisfactory customer care.