written by Chaddie07 on 03/05/2017
Purchased a camp bed in December from camping and general. After only a few uses (no more than 8-10 nights ) it split and one of the legs popped a rivet. On taking it back I was offered a replacement or refund immediately without the bed even being examined!! A terrific response and could not have been dealt with better. A sign of a highly reputable company. I shall certainly continue to buy my equipment from this company and have no hesitation in recommending them.
written by Harrisonjr276 on 29/07/2015
FANTASTIC SERVICE. I ordered a sunncamp windjammer plus on Tuesdays after 12 midday and it arrived the next morning, and thats standard delivery!! The item was well packed aswell, although I haven't put the windjammer up it all looks good, really looking forward to using it.
written by dmFischer136 on 12/06/2015
used twice. It leaks! Along with three other owners of a KaMPA AIR awning. Kampa not falling over themselves to remedy. Very poor
written by Connolly215 on 24/05/2015
We ordered a new porch awning just before Xmas and didn't get to use it till Easter . Unfortunately it had a fault Sent them a email about the porch awning but wasn't expecting much joy because of the time we had it befor trying . Wow, hade email back just asking for a copy of recite and they would arrange for it to be picked up and offers refund or replacement . We went for a replacement . Thank you for looking after your customer , it's rare to get that these days . Highly recommend
written by bikerbaker on 24/03/2015
I first used Camping and General in 1981 when starting caravanning. Luckily I have always lived in Essex so have no problems visiting their main premises. Their range, prices and service have always been second to none. I have never ordered via the website but use it regularly to check stock (and prices!). Their outdoor clothing shop is very comprehensive. Also their caravan spares dept has a staggering array of items which has got me out of trouble several times over the years. I have always recommended them to anyone who will listen.
written by eaitb on 12/05/2014
Porch was promptly delivered and went up well and quite easily. When erected we were very pleased with the look of it and space that it gave us. However on the fourth day of our first break with it, it was a windy day - not gale force or any where near it, just a normal windy day with gusts. The small strip of nylon which was the anchor for the guy rope burst its stitching and the front of the porch caved in, knocking over things in the interior of the porch. Luckily we were there when this happened and were able to dismantle it before any damage was done to the caravan or the awning. These things happen, but our complaint is with the response given when the company were contacted. Much was made of the word 'gust' giving the impression that the porch was perhaps not suitable for wind. Eventually the person who was dealing with complaint grudgingly offered to repair the loop with no charge, but we would have to pay for sending it and for it being returned to us.Not satisfactory customer care.
written by Micky13Sue on 09/05/2014
I ordered a Porch Awning at 11-55am on a Thursday, was dealt with by a very helpful staff member, and the awning was delivered at 12-10pm on Friday. You can`t get a better service anywhere, total satisfaction!
written by on 26/04/2014
Have been to the shop on many occasions and the service has always been excellent. this time I ordered the awning on the internet and again the service was excellent. two days to arrive, Thanks
written by on 28/01/2014
Was looking at purchasing our first family tent and did lots of research between Kampa & Vango. Camping & General were really helpful and advise was excellent when purchasing the Kampa Bamburg 6. We also purchased the Footprint, carpet and wind break. Excellent Price and very fast delivery. Looking forward to the dryer weather to have lots of good family weekends of camping fun!!
written by wina6 on 11/11/2013
Ordered 7 pm Wednesday delivered 2.30 p.m on Wednesday very fast and efficient delivery
written by on 22/08/2013
The most excellent service from any company I have ever dealt with, thanks to person in the warehouse. He did all he could to sort out a problem I had with colour choice of carpet from one of the package deals, nothing was too much trouble and he helped me get the right tent ,carpet and windbreak all at a very good price. I would recommend any-one to buy with confidence. Cheapest price I found for the Gelert Atlantis 5 tent and came the next day after ordering on the phone. Thank you, will always have a joke about "Brown Carpet"!
written by tobor on 24/07/2013
ordered dorema Quattro porch awning Friday afternoon, it was delivered 10 oclock Monday morning.service and quality was excellent.
written by on 17/07/2013
The company will not take any responsibility for faulty goods
written by Joswansea on 31/05/2013
I phoned to ask for information on a Sunncamp Breton 500 - how easy was it to put up on your own, did it have a sewn in groundsheet etc. The advisor answered all my questions (even going from the phone to the tent to check) and processed my order. My tent arrived swiftly and I was very excited. Unfortunately a piece was missing. After a call to the advisor a replacement was sent by return. I went away with my new tent and after putting it up realised one of the poles was the wrong one (Sunncamp factory fault). Another call to him and the replacement pole was sent by return. I can't fault the customer service I received. I would recommend anyone to use this company. Helpful, friendly, good product knowledge, the best price and peace of mind - what more could you ask for. Thank you so much, you are a star.
written by thorn6363 on 20/01/2013
cant thank paul at c/g for his 5 star service when i contacted him and orderered a suncamp 800 but needed to wait for a refund from a different company.he very kindly put one on reserve for over a week .and when ordered it came the next day .many thanks paul .
written by PaulAlex on 02/11/2012
I ordered a Tilley winter hat on the C & G web site, received a call the next day to say the colour and size I had ordered was out of stock and was offered an alternative colour, which I declined. The delightful lady there said she would check when the next delivery was due to arrive with the buyer and said that she would call me back. A short time later she called to say that the hat I wanted would be available in 2 to 3 weeks, which was fine for me. A couple of days later she called again to tell me that a shipment had arrived and the hat I wanted was in it. I gave her my payments details again, as the company does not keep credit card information if there is a delay in fulfilling an order and she said I should receive the hat in 3 to 5 days. It arrived two days later and I am delighted with it. Tilley is a great iconic brand and deserves to be. The woman who looked after me at C & G deserves a great service award. She is worth her weight in gold to her employers. Their prices are competitive as well. I will certainly shop with C & G again.
written by debi10 on 20/10/2012
I ordered the XL 260 porch awning. After shopping around this was definitely the best price, coupled with free delivery made it a great buy. Over all fantastic price, fantastic delivery. Ordered off the website and delivered the following day. Excellent service will definitely use again. The awning is exactly as described and this was by the far the cheapest company.
written by janenjohn on 19/10/2012
Ordered on thursday 18th october, arrived 10.00 am friday 19th !! Just as advertised, all extra accessories also in box, as requested. Item looks very durable and well made. We would not hesitate to recommend this company to friends and would definitely use them again in the future.
written by carpmad on 14/09/2012
Cant fault service or item amazing ordered wednesday late recieved friday now sat in tent brillant quailty for money wel happy thanks again my mates will prob buy one now brillant thank you
written by on 31/08/2012
was very pleased with the service we got, we was given a credit note 4 the awning that we asked if they were interested in, we then purchased a tent and was explained about every detail about it and how 2 put it up, we have shopped here 4 many years and will continue 2 do so thank you.
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As rated by our community of reviewers
Joswansea's Response to Joswansea's Review
Written on: 02/06/2013
As you have taken out the name of the lovely gentleman I dealt with I must point out that it was the same gentleman from start to finish. He followed it through to the end making sure everything was ok and that I was happy. Thank you!
Joswansea's reply to Joswansea's Comment
Written on: 02/06/2013
Even though the next review has his name on it! Thanks ;D