Useless Customer Service

★★☆☆☆
2.4
38.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

barrypaul88's review of Bodypower Sports / Fitness Superstore www.fitness-superstore.co.uk

“Useless Customer Service”

★☆☆☆☆

written by barrypaul88 on 15/10/2013

Don't normally write reviews but these were so useless at getting in contact with me I thought I best had. Recently purchased a set of dumbbells and barbells from Fitness Superstore. Firstly went into our local Chester store and was basically told you just go an order online because the man in the shop wasn't very helpful at all. So I ordered my items from the website and paid extra for a Saturday morning delivery. I wanted my delivery to a different address than my billing address which is not out of the ordinary when doing a web order hence why they give you option to supply both addresses in the first place.
I waited in at home until noon and hadn't heard anything from Fitness Superstore regarding my delivery so I tried to call them but got a voice mail. I left a message asking for an update on my delivery (still haven't had a response). I had to call my local store to find out who then told me that my order was on hold because I used a different delivery and billing address, which was news to me because nobody had contacted me regarding my order being on hold which would surely be the first thing to do!
When speaking with the man from the shop he took the order off hold and had to get the product delivered to store. I emailed Fitness Superstore on the Saturday at noon regarding getting a full refund for my delivery after finding out it wasn't turning up and to see why nobody had contacted me about my order being on hold, but still haven't received a response....
My girlfriend has just gone to collect the product on my behalf from the Chester shop and we have now been told that the product isn't in!!! Again we haven't heard anything from Fitness Superstore but were told it will be ready for collection today. All it takes is a phone call to say it wouldn't be delivered in time instead of wasting time going down to the shop. Just emailed them again asking why we weren't told about the product not going to be available today so will wait for a response (might be waiting a while though)

Awful customer service, stay away!!

  • Dumbell and Barbell Set

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Was this review helpful? 0 0