Total lack of care!

Click here if this is your business
★★★☆☆
2.7 / 5
43% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Bike Outlet www.bikeoutlet.co.uk

★☆☆☆☆

“Total lack of care!”

Written on: 21/02/2013

I ordered a Hope bottom bracket on 30th Jan.
Waited for a week. Nothing.
Called The Bike Outlet.
Received a few grunts and was asked what colour I had ordered, not my name or address!
Told that they were waiting for supplier to deliver parts!
Ok I thought! There's been some bad weather. I can wait a bit longer!
Waited for a second week. Nothing.
Called The Bike Outlet.
Much the same response. So I explained my predicament in more detail.
Told the part would be arriving by the weekend (two days time).
Ok I thought! What's two more days? I can wait a bit longer!
Waited a third week. Nothing.
Called The Bike Outlet.
After explaining the situation in great detail, questioning why The Bike Outlet had been accruing interest on my £60 for three weeks. Was told that Hope were not sending them any more stock because The Bike Outlet were selling the parts "too cheap!"
So I thought I'd check.
In stock. All colours. The website claims!
So I asked for a refund.
As of this morning (21st Feb) surprise, surprise no refund.
In conclusion I wouldn't go near The Bike Outlet again with a barge pole.

  • Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0