Failed to supply order & very poor customer service!

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mcmarty's review of 118Golf


“Failed to supply order and very poor customer service!”

Written on: 21/06/2013 by mcmarty (1 review written)

Awful experience with I ordered a Sun Mountain H2NO cart bag at £189. Website showed it as available. Even phoned them to confirm. I received an email confirmation as normal after making the order online, but after about a week there was no bag. I re-read the email and realised there was no delivery date on it?? I assumed this was an error but after a few more days I emailed them regarding delivery. This email still remains unanswered.
I then phoned them to be told, ‘sorry, we should have emailed you back’. They then said they did not have the bag in stock but expected delivery from the manufacturer in a few days and they would get it right out me after that. Not great considering that would be about 3 weeks since order but ok, I waited. After another week I had not heard from them, so I phoned them again only to be told in a blunt manner that the colour of bag I had ordered was now discontinued and they could not complete the order! This was nonsense. The Sun Mountain website shows it as a current model and while out of stock it was showing available in a week or so rather than being discontinued!
The customer service was awful. They don’t reply to emails. They either don’t care for phone calls or are a bit incompetent at it. They also don’t care if you complain to them. They initially asked for order details when I complained, but now they are just ignoring emails. I don’t know if their business is in trouble or not, but I do know they are not supplying orders and not communicating with customers, either by email or by phone.
The whole experience has been terrible. I will never use them again and I would not recommend anyone does.

  • Sun Mountain 2013 H2NO Cart Bag £189

    Goods purchased & cost

  • Still waiting


  • Customer Service

  • Quality of website

  • Value For Money

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