The Bootmakers Reviews - www.thebootmakers.com

★★★★★
4.7 / 5
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Latest Reviews

★★★★☆

“perfect fit”

Written on: 11/12/2017 by mbprabvgmail.com (1 review written)

Thanks to the bootmakers I can finally wear boots again.Thank you very much for all the help. Delivery took a little longer than expected. … Read Full Review

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★☆☆☆☆

“Bad experience. ”

Written on: 08/12/2017 by Bluestar4964ex (1 review written)

My wife’s feet are a wide size, and she has trouble finding stylish footware. I emailed the measurements, and was reassured that they could make the boots to her measurements. I paid around $300, and over two months later the boots arrived. They were a STOCK size, that in no way was close to the measurements I submitted. They were a narrow width that I could have bought anywhere. The soles of the shoes were more narrow than her feet. I emailed Bootmakers, and was asked to send photos… Read Full Review

Getittogether's Response to Bluestar4964ex's Review

Written on: 09/12/2017

The above review was written by my husband. I would like to add my commentary as well. We live in the USA. I am not a large or obese woman, but I do have rather wide feet but with normal ankles and calves. It is hard for me to find boots that fit well. Last year in 2016, my husband wanted to get me a special Christmas gift of custom-made boots. He decided to order a pair of boots for me from Bootmakers. Well before Christmas, he spent a lengthy amount of time carefully following their instructions for measuring and ordering, drawing extensive diagrams of my feet. I picked the leather and color I liked and he placed the order, for over $300. We did not hear anything for a VERY long time, but the boots did finally arrive, long after Christmas was past, in a box that was so beat up I am surprised the boots did not fall out of it. As soon as I took the boots out, I started to laugh. I showed my husband the horrible box and then the boots and he said, "That is what they sent?" These boots looked like any regular boots I could have walked into any store here in the USA and bought right off the shelf. They were so narrow, I could not even get my foot completely down the shaft, much less into the foot area. The also were not even close to the color I had ordered. My husband contacted the company, which was no easy task. They finally told him to return the boots and they would "fix" them. I laughed again; there was NO WAY that pair of boots could have been altered to fit my wide feet. My husband was careful to document every step of returning the boots, his email correspondence with Bootmakers, and took plenty of screen shots of all of this, including where the mail tracking shows they received the return. Oh, and the return was at our expense; $50 more dollars. That was MONTHS ago, and they have never contacted us with any updates, it is only when my husband contacts them that they give him some wishy-washy excuse, over and over. I told my husband to tell them I think their company is a big crime ring, and that I want our money back NOW. Do not, I repeat: DO NOT not order from these people, especially if you do not live in the UK. I seriously doubt these people will do the right thing and refund our money. .

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Hcgmail.com's Response to Bluestar4964ex's Review

Written on: 11/12/2017

Dear Mr L,

Would you be so kind to check your mailbox please as we have sent you several e-mails in the meantime. Thank you.

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Bluestar4964Ex's reply to Hcgmail.com's Comment

Written on: 12/12/2017

Yes, I received one email, and I answered it. Thanks

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★☆☆☆☆

“I lost $300 AUD by purchasing from this company”

Written on: 27/09/2017 by austcait (2 reviews written)

I honestly can't believe how naive I am for buying from this company. As soon as I placed my order and started inquiring about my boots, alarm bells went off that something didn't feel right. Eventually (2 months after ordering), I did receive a pair of boots..they were even in a box with the dimensions I ordered. But, they were a stock standard sized pair of ankle boots which would not fit my ankles at all. The owner is really nice, apologised, etc etc there was no explanation as to how or why… Read Full Review

Thebootmakersuk's Response to austcait's Review

Written on: 04/10/2017

Hi,

I fully agree mistakes were made. But saying your pair is a standard stock pair isn't the truth
Nobody told you that we can 't refund. We have written to you that as soon as your boots are received in good order the refund will be done immediatly. The boots still not arrived.
Nothing has changed since the start of The Bootmakers, the production facilities are still the same. Again our sincere apologies for what happened. But please when writing a review stay to the facts. Thank you very much.

The Bootmakers



Again my sincere apologies for what happened.

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Austcait's reply to Thebootmakersuk's Comment

Written on: 06/10/2017

I accept what you say above, however it has been 4 weeks since the boots were returned, I posted them exactly as requested, I sent proof 4 weeks ago of postage, mailing, etc..I did everything I was requested to, but I have not been refunded. Clearly I am very upset to have lost $300. It appears the consumer bears all the risk which does not seem fair to me at all.

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Austcait's reply to Austcait's Comment

Written on: 16/11/2017

THE OWNER HAS SINCE REFUNDED MY SHOES AND I WOULD LIKE TO AMEND REVIEW BUT I CAN'T SEEM TOO. I AM TRYING TO POST ADDITIONAL REVIEW.

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Austcait's reply to Austcait's Comment

Written on: 24/11/2017

REFUND OF FUNDS THROUGH PAYPAL NOT CLEARING

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Austcait's reply to Austcait's Comment

Written on: 02/12/2017

REFUND NEVER WENT THROUGH

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Austcait's Response to austcait's Review

Written on: 13/12/2017

Refund received in full--thank you

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★★☆☆☆

“Slow delivery, poor fit”

Written on: 28/03/2017 by Skyem366 (1 review written)

I ordered a pair of Chelsea Leather knee high boots on 8th November and they finally arrived at the end of January. Unfortunately, they were far too big on the calf, as they had allowed 3 cm in addition to the measurements I gave them - I could actually get my whole hand down them. This defeated the object of ordering custom fit boots, as I could have got these off the shelf for half the price. Also I had ordered a size 3, but the boots were actually a 3.5 (EU size 36) and so a bit too big, and… Read Full Review

Austcait's Comment

Written on: 03/09/2017

Thank you for your honest review about the Bootmakers; I am actually going through something very similar at the moment and am very dubious of this operation. I wish I had read your review before I ordered from this company.

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★☆☆☆☆

“October Order still hasn't turned up?????”

Written on: 17/12/2016 by Hellsrogers (3 reviews written)

I ordered a pair of boots in the middle of October and as at today 17th December my boots still haven't been dispatched. When I ordered my boots I was told delivery would be in 4 weeks! I have now cancelled this order and requested a full refund it will be interesting to see if Bootmakers.com to take as long to process this refund. Shame because all of the reviews suggest for the those that did receive their order the quality was good, I will never know. Just glad I didn't order a 2nd pair at… Read Full Review

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★★★★★

“Quality Products and Service”

Written on: 04/03/2016 by neilrobson31 (1 review written)

Just received second pair of of custom boots, superb quality products, well worth the wait. Kept up to date with the progress of the boots being made, on way from craftsmen to finishing to dispatch to me. Will definitely purchase again and would recommend to everyone… Read Full Review

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★★☆☆☆

“Bad fit, ugly boot, took for ever, and cost a fortune”

Written on: 07/10/2015 by 493Sharpe (1 review written)

I ordered a pair of the Hampstead boots because I wanted something for walking in snow in winter. I am tall and skinny, so I ordered 41 foot size, 26 ankle, 41 height. I got the boots in early October (!). The calf fit well, which is great (hence the two stars), but was a full 2 cm less tall than ordered. So much for finally getting a pair of true knee high boots. The foot was exactly the length I ordered, but the volume of the foot was enormous. Even with hefty insoles and thick socks… Read Full Review

Larawagner's Comment

Written on: 25/10/2015

Update: The return went smoothly, and faster than expected. Can't quite figure out how to change the review, but would give back an additional star for that.

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★★★★★

“Just ordered my second pair”

Written on: 07/10/2015 by Mckenzie192 (1 review written)

I received my first pair of boots three days ago and I love them so much that I've just ordered another pair. Beautifully tailored boots, very well made. Whilst I'm thrilled with my new boots, I think that discovering The Bootmakers could have a disastrous effect on my bank balance! Thoroughly recommend this company… Read Full Review

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★★★★★

“Stunning Perfect Boots”

Written on: 21/04/2015 by Ngaire (1 review written)

Perfect boots finally. This has been my first experience with The Boot makers & I couldn't be happier. the person I dealt with kept me informed each step of the way. I purchased 2 pairs for winter in Melbourne Australia as I couldn't find what I wanted here! I was a little hesitant buying on line but followed the sizing instructions & am pleased to say my boots fit perfectly. I highly recommend to anyone wanting beautiful bespoke boots. I know I will have these for years to come as they are… Read Full Review

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★★★★★

“boots made to measure and fit!!”

Written on: 24/12/2014 by EleanorCaron (1 review written)

Without any fuss my measurements were sensitively taken and have been converted into the first pair of boots I've had for years that actually fit me - calves, ankles and feet. The leather is beautifully soft inside and out. The delivery was prompt with welcome tracking information (received in Christmas week). Good service, friendly advice - I'm sure I will be ordering another pair very soon… Read Full Review

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★★★★★

“Boots that truly fit you”

Written on: 13/11/2014

Just received my second pair of boots from The Boot Makers. The fit is great from the foot to the ankle and throughout the leg. What a relief not to have to wear baggy boots from the high street! The most elegant pair of boots I have ever owned. Now I need to save up to buy my third pair… Read Full Review

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★★★★★

“Stunning Patent Boots!”

Written on: 27/10/2014 by DeborahThomas (1 review written)

October 2014 and my much wanted black patent boots arrive a day early....my 4th pair from The Boot Makers....need I say more? Black mock croc, with a sumptuous red pig skin lining - they are to die for!! As previously experienced the fit, materials and quality are of the highest standard. So many compliments from friends who keep asking "where do you get your boots from?" And yes, I do tell them! Reliably comfortable and stylish I really can walk miles in these boots and have no hesitation… Read Full Review

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★★★★★

“Boots that fit”

Written on: 20/10/2014 by Selenaski (1 review written)

I always start my boot hunting with " Do you have any boots that fit freakishly small calves?" I was always disappointed. Never again. I will always start my boot hunting with the bootmakers. I ordered 2 pair, one that was on the clearance part, and one that was made for me. Both pairs are lovely!. They fit like a dream. Shipping to US was speedy!… Read Full Review

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★★★★★

“Perfect Fit!!”

Written on: 28/07/2014 by Stanleyik485 (1 review written)

I Purchased my Boots with the Boot makers. I live in Australia and was unable to find anything that fits me properly, untill i found the bootmakers! when i received my Boots they fifted like a Glove! love them, will most likely be ordering more, since i have very slim feet and calves, not only, that but my feet are different sizes (1/2 size difference) and Boot makers make your boots fit your different sized feet! how brilliant is that.!… Read Full Review

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★★★★★

“Best Boots Ever!”

Written on: 23/07/2014 by Bumble1968 (1 review written)

Just received my new boots and they are perfect and I love the colour (Purple). The quality and fit are absolutely perfect and would recommend to everyone to choose The Bootmaker when wanting to buy a new pair of boots. This is the second time I have purchased from this company and I'm pleased to see that the standard of service is as good today as it was 3 years ago. I will certainly be buying from them again in the future. I don't think you will get a better choice of style and colour… Read Full Review

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★★★★★

“Excellent”

Written on: 06/06/2014 by Lloydgm443 (1 review written)

I am really pleased with my boots. They are very good quality and fit me perfectly. The service is brilliant and they really went out of their way to make sure I was a happy customer. The suggestion asks you to point out something you didn´t like, but the truth is I can´t think of a single thing because everything was excellent.I will definitely use this company again in the future and recommend them to others… Read Full Review

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★★★★★

“Very happy with my purchase”

Written on: 28/04/2014 by Watson321 (1 review written)

Just bought my first pair from the Bootmakers. Very pleased indeed. The boots are very good quality - good materials and well made. I'm very impressed with the selection of boots they offer; so many different styles, materials and colours. The service was very good. Queries were responded to promptly and the boots arrived when they said they would. The most important thing is the variety of different sizing options available, this is invaluable to anyone who has difficulty finding boots… Read Full Review

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★★★★★

“Perfect, perfect, perfect.”

Written on: 03/03/2014 by Roberts334 (1 review written)

This company is without a doubt wonderful. The care and patience as well as the styles and quality that I have received are superb. When they give you a date for delivery you can be absolutely sure your boots will arrive in time. I cannot recommend them more highly, they are a pleasure to deal with. There is nothing I didn't like about dealing with Boot Makers… Read Full Review

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★★★★★

“SIMPLE ELEGANCE”

Written on: 24/02/2014

What a joy to deal with a Company who are efficient and supply well made, elegant boots at a sensible price. I now have two pair of suede boots that I will enjoy wearing for many years to come. Many thanks… Read Full Review

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★★★★★

“Outstanding!”

Written on: 18/02/2014

Excellent service, Excellent product, Fast delivery. I am a returning customer and every time I am happy with my boots. Will recommend it anytime to friends… Read Full Review

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