Great products but terrible customer service

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Ash Footwear - www.ashfootwear.co.uk
★★★★☆
4.3
From 145 reviews
83.0% of users recommend this

  • Customer Service

  • Quality of website

  • Value For Money

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111Kehoe's review of Ash Footwear - www.ashfootwear.co.uk

“Great products but terrible customer service”

★☆☆☆☆

written by 111Kehoe on 28/01/2017

I bought a pair of boots that were too big, to exchange or refund you have to contact customer services for a code (they didn't reply to 2 of my emails) then pay to send your product back. They suggest the cheapest option, but what if they go missing?!

They didn't have my size therefore they refunded but the whole ordeal that lasted over 2 weeks and cost me £18.

Won't buy again unfortunately, and a shame as I love the look of the products.

  • Boots

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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