Big win that paid nothing in the end

Now seriously i got the $7 bonus won nothing at all about 4 weeks later I got a email saying they have given me $5 credit to try my luck and yes had few good wins and seriously got it up to almost $20.000 so I asked about withdrawing some and got told I would have to make a deposit then play that and 33% or something like that and I could withdraw money fives I asked and got the same answer so guess what I did make a deposit of $10 because I was told doesn't matter the amount deposited then all of a sudden was told because it was a bonus to start with I could only withdraw $200 but I needed to email them my id and a bill with my current address on it and a authorized letter I had to print out sign and then scan letter and email it all back then they could tell me if I could withdraw I don't have a computer or printer at home and I told them from the first day I spoke to support and from then all of a sudden I was not getting any wins I tried all games still nothing so $14,000 I played it down and down and maybe few little wins but nothing I will never play on this site again and I will always give them a bad name I am so upset (not the word I put in here but got told to change it) off with them from the start never give the right information and always trying to get me to deposit never again