Do not Buy from them EVER

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Urban Pup - www.UrbanPup.com
★★☆☆☆
1.8
From 45 reviews
20.0% of users recommend this

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39Roberts's review of Urban Pup - www.UrbanPup.com

“Do not Buy from them EVER”

★☆☆☆☆

written by 39Roberts on 06/03/2018

This company is not honest and does not even attempt to be. We ordered a Rain Coat for our pup that does not fit. We returned it to their post office box as requested after paying our own postage and customs duties to the tune of $32.00 to have it returned.

Our post office said when it arrived at their box in England they were sent 3 notifications that the item was their and they never picked it up and it was subsequently returned to us 2 days ago as unclaimed.

I had sent them an email two weeks ago along with the tracking number to the package and they said they had traced it to a postal station and they never went down and picked it up. And I believe they had no intention of ever refunding our money.

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  • Value For Money

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