DON'T BUY THERE! No item sent, no response to e-mails.

Click here if this is your business
★★★★☆
4.0 / 5
78% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

IzabelaKowalska's review of The Pet Express - www.thepetexpress.co.uk

★☆☆☆☆

“DON'T BUY THERE! No item sent, no response to e-mails.”

Written on: 14/07/2013 by IzabelaKowalska (1 review written)

The Pet Service gave me the worst online shopping experience ever (and I am a frequent online shopper). Onthe 12th of June I ordered a Pet Carrier Nr 1 Cranberry/ivory, and I paid for delivery to Switzerland, where I live. The delivery was meant to take up to 5 working days. Three weeks from placing the order, when nothing had arrived, I contacted them by e-mail asking for an update on my status order. No response. Three days later I sent another e-mail. No response. A week later I logged into my account on their website to see that my order has been cancelled - how? why? I was offered no explaination, not to mention no refund confirmation or anything of the sort.

A month after placing the order, I have not received nor the item neither any communication from them. I believe I am fully justified in writing a negative review. I have never met with such a lack of customer service from any other online retailer. Bottom line: don't buy there. I certainly never will.

  • Carrier Nr 1 Cranberry/ivory 49x33x30cm

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0