Willing to give it one extra star because having seen other people's reviews, this seems like an isolated incident. I ordered a large fish bowl, and even paid for next day delivery. It arrived in so much packaging that it had two giant cracks on either side, rendering it completely unusable. Currently seeking either a replacement or refund; will change my rating if a replacement is sent out. Can't criticize service or efficiency; even though it arrived broken, it did arrive when I was told it would. Give them a biscuit.

Great quality, lovely and thick, very generous sized blacket/throw. Would highly recommend this to anyone. Quick delivery smooth transaction from start to finish. My Labrador loves it too!

fantastic quality, adjustable fit works really well on my dogs, customer service A* regarding help with ordering, quick delivery, definitely recommend for quality and price

I had the misfortune recently of dealing with this company. You might be lucky, and your order arrives undamaged. But if like me your order arrives damaged, and has to be returned, then friendly and courteous service is not something you will find in abundance. Oh, and be prepared to be out of pocket, because after having to return their faulty goods, they refused to reimburse me with the return postage and packaging charged. Their excuse being that I had returned the packaging in an unfit state to be resold, so, does that then mean that they try to re-sell returned damaged goods to other unsuspecting customers. So be aware, shop elsewhere!!!!!

Have been trying to get a replacement toy for one of our budgies the only place I have found it was on your web site, ordering was easy delivery was on time and the product was as described. One happy pet

Once again many thanks for the quick delivery of your food,I have tried other foods and ended up giving them away as Ruby wouldn't even look at them, your food seems to be the only one that keeps her itching at bay and she really enjoys it. Thank you very much Mrs P. Clowes

First time I had ordered from this site. Very easy to do and after comparing prices with other suppliers went for this one. Excellent service and goods delivered very proptly. Very pleased with products and will definitely reorder when required and recommend to other pet owners.

Very good as stateted fast service would recommend and use again .now have it just waiting for winter to return or at least dark mornings and nights

I broke my little canary Honey's seed tray with a mirror and beads she would not feed from a large tray. I searched for ages till I found the exact same item at petspantry. Ordered 2 of them. They arrived within a couple of days Honey was delighted and so was I. Thanks petpantry.

Very disappointed with delivery - I placed my order on the 4th March - heard nothing for a week. When I chased it up I was told that the item was out of stock and would be dispatched as soon as possible. I would have appreciated being told this when the order was placed as I needed the collar urgently and had to go out and buy one. The item eventually arrived on the 13th.

I needed a specific new battery and MegaShopBot came up with dozens of suppliers. Pets Pantry were almost the cheapest and had good comments so I picked them. The order was confirmed quickly and the product delivered free the following day. Great Service.