3rd order as a new customer, terrible service with all 3!

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Pet Supermarket - www.pet-supermarket.co.uk
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Jasonturner199's review of Pet Supermarket - www.pet-supermarket.co.uk

“3rd order as a new customer, terrible service with all 3!”

★☆☆☆☆

written by Jasonturner199 on 07/10/2015

I have now made 3 seperate orders as a new customer. the first just didn't arrive and when I contacted PS I was told my order had been lost. After 15 minutes on the phone this was resolved. My second order was only half fulfilled, on contacting PS they could not explain why and then sent the remaining items. My third order still has not arrived, I emailed them 2 days ago and had no response. As I write this I am over ten minutes on hold trying to speak to them. The first two orders were for prescription diet food which cannot be bought of the shelf and the delay resulted in not having any suitable food for my cat. I was compensated with a £10 voucher on the first instance, a 20% discount after the second order went wrong. This is nice but I would much prefer items ordered to arrive without having to waste time and money on chasing them. I expect my 3rd order to be my last and would not recommend Pet Supermarket to anyone, their people are helpful and friendly but there system is terrible

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