I am so pleased that I read this before ordering more cat litter. I have had no problem last year, however, my last order of £56 for 5 x Large Cat litter was in September 2012. AND I RECEIVED IT. However, sadly it looks like I will not be ordering any more. Sorry for all your losses, but THANK YOU FOR LETTING ME KNOW. Trisha :)

I wouldn't use your terrible service if you paid me to. My advice DO NOT USE THIS COMPANY.

I have been trying since last September to get a reply from this so called company, at great cost , never yet managed to speak to anything other than a MACHINE. I bought 5 items 4 are faulty, not suitable for thier p urpose...WHERE DO I GO FROM HERE. Judging from other comments nowhere..Miss a. CREWE

I agree with all the other reviews. This is a bogus company just out to fleece people.I ordered on 30th Nov 2012 and am unable to contact them and have not received the goods although money has been taken

I have been waiting for this order since the 13th November. I emailed three times and their responses were they were awaiting items to be in stock. Today is the 20th December i now cannot get hold of them either by email or telephone as they do not seem to exist.

I placed an order only to find that they were going to charge extra for weight. They took my money straight away. I cancelled the order because of the extra on 6 Dec. I have sent emails and called every day. There is no communication from them whatsoever I am getting upset about it as I need the money for my Christmas. I don't live far away from them so the only other option is to go there personally. I WILL NOT DEAL WITH THIS COMPANY AGAIN BEWARE!!!!!!!!!!!!

Having not received my goods paid for and ordered in October, after several emails giving me no info I finally called on the business in person as we live locally. All shut up and was told by a neighbouring tradesmen that they had sacked all their staff the previous Friday (7th December) and the business ran 15 different companies from the same site. So I suppose there will be many disappointed customers.

I have been through the same experience. Placed order on 1 December, money taken immediately, order went into the 'picking queue' on 3 December and nothing has happened since then. I rang the Citizens Advice Consumer Helpline yesterday 08454 04 05 06 (4p per minute) and was told that I have to give them 30 days to either send my goods or refund the money. If anybody has been waiting more than 30 days, please consider getting in touch with the Citizens Advice Consumer Helpline so we can get some action taken to protect other people if this company is trading fraudulently or while insolvent.

Have been trying to place an order with this company sice Wednesday 12 December. The online ordering page would not proceed to Checkout (blank page only), Spend over 1hour on hold on the 0844..... number over three occcasions. My e-mails totally ignored despite a 12hour reply promise.And the 01223... phone number is never answered. What else can I do?

I second last review, I have placed the order over two weeks ago, items not dipatched and unable to get in touch with the company via phone (line is either perm engaged or ringing without answer) nor have I received a reply to my emails last 10 days. A this stage I just want to be refunded my money. The case for Watchdog to investigate without any doubt! This is beyond terrible, I cannot emphasise this enough, do stay well away from onceclickpets.

I have been waiting 2 weeks for my order and the status of my order on-line is: Awaiting picking.......It has been awaiting picking for 10 days up to now! I have emailed 3 times with no reply and am currently holding the line at 36 mins (sorry for the delay all the operators are currently busy please hold the line and we will answer your call as soon as possible) Disgusting and absolutely no customer service, avoid this company.

Really wished I'd read the reviews of this company before purchasing something from them. Customer service is terrible. I returned an item as it was the wrong size. I have not had any refund after several weeks. I have tried contacting them for the authorisation code before returning the item and had no reply on the phone or by email. Again, I have tried to contact them several times to find out where my refund is and have had no answer. rubbish, rubbish, rubbish!

Ordered an Arcol dog bed on the 7/11/12 and today being 15/11/12 its not even dispatched and I cannot get through to them....now as I write I have been holding 20 mins.....be aware