The Fuelcard Company Reviews - www.thefuelcardcompany.co.uk

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The Fuelcard Company - www.thefuelcardcompany.co.uk

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Latest Reviews

★★★★★

“Highly recommended, market leaders!”

Written on: 15/10/2017 by Georgia314 (1 review written)

I don't understand why this company has been given so many negative reviews / feedback. Highly recommended, always been given the best price and customer service. … Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 30/08/2017 by Tobya320 (1 review written)

This company seriously needs to be investigated and shut down. I wish I had read the reviews on this website before allowing a member of staff to open an account with them 12 months ago. Unfortunately that member of staff left the business 3 months later and the bills have slipped through the net, being paid without scrutiny. I have discovered that 7 cards were signed up for although only 1 is in use. this has lead to a £9.49 weekly charge for underuse and every card has had a £1.50 Eco… Read Full Review

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★☆☆☆☆

“Appalling customer service, took money not entitled to”

Written on: 23/06/2017 by HeavenJackson (1 review written)

Have just lost the will to live with this company who took over our fuel account from BWOC Started taking £4.50 x 3 for Ecopoint charges on occasion - queried several times but completely ignored Just got a bill for "underused account" £9.49 plus VAT Usage never an issue with BWOC - apparently new terms in place from January - not seen any change in terms from these guys - apparently "every time we use that plastic card we accept their new terms" Thanks to the person I dealt with in… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 13/06/2017 by Vogel144 (1 review written)

Terrible company. If I was a member of staff I would quit out of embarrassment for working for them. Management wouldn't speak to me and I didn't believe a word customer service said. Their urgent payment is 2 weeks. What a joke. Just to keep the peace at that particular moment with no intention of actually paying. … Read Full Review

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★☆☆☆☆

“NEVER USE THEM AGAIN!”

Written on: 23/05/2017

When they take over from Silvey Thomas, they have started charging extremely high NON USAGE FEE without any notification. I explained number of times our cards gets used less in winter but more in summer. This was accepted by  Silvey Thomas and agreed not to charge non usage fee. I explained this to The Fuelcard Company and they agreed. But I still got charged for NON USAGE Fee by The Fuelcard Company. Bad customer services for not taking any notice of what the customer saying… Read Full Review

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★☆☆☆☆

“Most unhelpful people I've ever had the displeasure to...”

Written on: 24/04/2017 by Carmen1949 (1 review written)

Made a call into these guys today spoke to a man who was very ignorant and very unhelpful to the point he hung up so called back and spoke to a lady and was amazed she was even worse so I've terminated my card with them and would advise no one to use this company… Read Full Review

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★☆☆☆☆

“Easily the worst business i've ever dealt with ”

Written on: 25/03/2017 by Carac253 (1 review written)

Where to start... Weekly billing, so if you don't use your card that week they'll charge you either a non use fee or a low use fee. Then this 'ecopoint' charge which is for carbon offsetting, persistently asking them to remove it. Asked them for a credit limit raise which took them two weeks to say no.. I changed my bank account an they tried to claim the DD from the old bank and then charged me a £95 fee for unclaimed DD, and yes that was £95 not £9.50.... Customer service is dire and… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 25/03/2017 by HezekiahHewitt (1 review written)

First time ive tried a fuel card, as a sole trader just starting out i cherished saving some money on my fuel. Very nice at first promised me two cards, only one ever arrived ? Then the charges started, i missed a direct debit and paid over the phone the next morning, was charged £95 admin fee "bounced direct debit", how childish. Considering my bill was less than £70 ended up £165 !!! Got caught out a further time, cost me a fortune totally outweighed any savings. No one in this company is… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 19/03/2017

As previous reveiws, hidden charges on invoicing and it costs a fortune to phone them to try and sort out. Was promised that the suddenly appearing Underused Account Fee would be waived for 6 months, only to find it charged again the following month. The request a call back on their website clearly doesn't work. Avoid at all costs!… Read Full Review

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★☆☆☆☆

“Fuel Industry Cowboys,Dick Turpin would be proud”

Written on: 08/03/2017 by KyanHolt244 (1 review written)

They Charge what they like when they want,ring and complain,the answer is " in the smallprint",Tried closing this account for 5 months.Still getting bills for non usage of cards at £19.99/ card we had 8 cards with these muppets,dont normally get upset by bad service but AVOID THEM there are loads of genuine Fuelcard Suppliers out there, try them but BEWARE they buy up smaller users and screw you when they do,We had SILVEY Texaco Fastfuels,they where brilliant no hassle,then these idiots took… Read Full Review

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★☆☆☆☆

“Ex employee”

Written on: 03/03/2017 by Ashworthuk1954 (1 review written)

As someone who worked for the company for over 12 months, I can understand the frustrations of the customers. The 'powers at be' add various charges to customers accounts without even preparing the customer service team for the increase of complaint calls. They tell the staff that they add charges as ' a talking point', to get customer to call in. However they secretly hope the customer doesn't check their invoice!! This is 100% the worst business I ever worked for. The customers are lovely… Read Full Review

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★☆☆☆☆

“Money grabbing w*nkres”

Written on: 03/03/2017 by Waugh164 (1 review written)

As an employee i stress you should stay well away from This company - check your prices, invoices and all the hidden charges - non use fee, under used fee. Eco point and zero liability charges get added on to your account with out acknowledgement. Anual they charge all customers 19.99 per card per year but others companies offer free cards. ALL I CAN SAY IS CHECK EVERYTHING AND MOVE ELSEWHERE. I hope this helps you realise you are using the wrong company. P.s I have now left this company and… Read Full Review

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★☆☆☆☆

“Terrible company”

Written on: 21/02/2017 by Efrain338 (1 review written)

I would echo nearly every other commenter here - this company, or it's agents are untruthful in that they obtain new business by promising no charges and then apply charges without any notification - about three different charges in my experience. They were also apparently unable to stop so-called 'voluntary charges' from being applied to the account in perpetuity. Even terminating the account was problematic - their terms and conditions require 3 months notice be given. When I sent them… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 11/02/2017 by Mariana271 (1 review written)

AVOID AVOID AVOID! we used the fuelcard company, then i noticed that they were charging me between 10 - 15p more per litre of fuel than the pump price was. i rang them going mad about this, and they said it was due to the price they were paying. i asked them why is it possible for them to charge me more to use a Morrisons pump than morrisons were charging at the pump. i got a slight credit note from them, not as much as they had taken, but i thin got text every week the price they would… Read Full Review

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★☆☆☆☆

“RIP OFF MERCHANTS !!!”

Written on: 13/01/2017 by davehargreaves (1 review written)

Avoid this company at all costs, hidden charges, charitable donations added without notice, extra fuel cards added to account without authorization. But then prices increased with the excuse experian had contacted them about my company so they put prices up around 20%, they would not tell me what experian had said. Lies. Lies. Lies i paid in full the original normal price not the 205 extra for nothing and closed my account. They are taking me to court for the extra money they are trying to rip… Read Full Review

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★☆☆☆☆

“Waste of space”

Written on: 07/12/2016 by 1andy (1 review written)

They contacted us in June offered competitive price, filled everything in, received confirmation that it was all set up, no cards arrived, in September they sent a snotty email saying we hadn't given our bank details so they couldn't proceed, sent then the confirmation, wasn't good enough, so had to fill it all in again, again received confirmation. have received four weekly prices for the following weeks, no cards arrived, then a phone call asking why we had not used the cards, err, no cards… Read Full Review

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★☆☆☆☆

“Apalling Company”

Written on: 19/10/2016 by Alexander424 (1 review written)

Repeatedly promise to get back to you and resolve our issues but never do. They make spurious charges to our account with an insurance product and charitable donations which we do not require and have never ordered. They say they sent us an 'opt out ' form but we have not received one and they can not even tell us whether they sent this by email or in the post also we were told the cards were free and we are being charged for them. We have also asked for evidence that these charitable… Read Full Review

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★☆☆☆☆

“Awful customer service, avoid avoid avoid!”

Written on: 01/09/2016 by K_Lou85 (1 review written)

Ordered 4 fuel cards for my company, all approved, then no cards and no correspondence at all. Contacted them and got through to a customer service agent, who put me on 'hold' but I could hear everything she was saying to her colleague and they were messing around putting on stupid Australian accents. Not very professional! I was them promised the cards by said colleague, which still never came. This person does not respond to his direct email address any longer. Now I'm worried I will be… Read Full Review

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★☆☆☆☆

“Don't touch them”

Written on: 24/08/2016

We have used the Fuelcard comapny for 14months, using two fuel cards to buy diesel at a lower rate than on the pump. All was well to start with until they started charging us for 'Ecopoint' at £18 per month. If we had been properly consulted about this we would have probably accepted it, but no consultation just a charge. I emailed them 5 times to get them to cancel this charge with no response on any occasion. Trying to phone them, it either just rang out or a message telling me the mailbox… Read Full Review

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★★☆☆☆

“Expensive”

Written on: 08/07/2016 by jsDavenport495 (1 review written)

Watch out for lots of hidden charges!… Read Full Review

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