AVOID AVOID AVOID

I will expand fully below, but in summary they purposefully opened an account knowing that the way he was going to do it would mean the account would fail with acquirer FDMS... BUT made sure he got paid first by carrying out a test transaction before the account could be declined.
This is either extremely amateur as a competent person would have got the account opened, or intentional because he is lazy and wanted a quick buck. We used to like this company as we already did business with them and had friends that work there, but my advice now is AVOID based on the deception or incompetence, neither of which is good.

I contacted Paymentsense via the telephone and they answered the call. Initially very helpful and following up. I explained that an opportunity had presented itself and we needed an online payment gateway ASAP.

I got the forms in good time and response to initial queries was good. THEN when we got to the test transaction stage, contact increased until we had done what we needed to do in order for him to be able to conduct "test transactions". For those unfamiliar, THIS IS WHAT HE HAS TO DO TO GET PAID.

Then SILENCE......

Email followup... SILENCE....

We receive a letter through the post to our business stating, "account declined".
We were confused as you need an account to carry out test transactions right?... WRONG.

Confused I sent an email directly to them... SILENCE...
Called his office and spoke to a colleague who would ask him to call us back... SILENCE

Contacted Customer service who couldn't explain further on what was going on... and currently due to this amateur scenario... we are in limbo and with a declined account on our perfect record thanks to them.
The cherry on top - We cant apply to the same acquirer for 6 MONTHS again... EVEN THOUGH WE ALREADY HAVE ANOTHER ACCOUNT WITH THEM!!

Thanks Paymentsense