Moneybookers - www.moneybookers.com Review

moneybookers block my account without any notification ,my account can received money as normal ,one day I have an order need to refund, but I see the refund can not process, after contact monebookers they said I need to send below information :
• A clear and readable copy of photo ID of Company Representative, in colour, registered on the Account (Passport, National ID and Drivers Licence only). Front and back of any card used for ID verification, as well as the double page of the passport;
• A proof of company address either a utility bill or bank statement only, not older than 3 months or any official document that also includes the address i.e. Certificate of Incorporation or a Certificate of Incumbency;
• A scanned copy of Certificate of Incorporation/ Articles of Association;
• Filled in copy of the Merchant Questionnaire (please find attached);
• Filled in UBO and Directors form (please find attached);
• Signed copy of the Merchant Agreement (please find attached);
• Signed copy of the Fee Schedule (please find attached).

I send all of the document ,but after one week nobody reply my email,
I contact them again, they send email to me request above information again, I send it again, but they said my moneybookers register address not the same as company register address, they said I must send a utility bill ,the bill must have my company name and address , I send above information on 13 April 2013 ,till today 23 Aug 2013 ,they have not unlock my account, and they send emai to me they will close my account on 28 Aug 2013 , ane the money on my account can not fefund,