Comprehensive test - glasses upsold

Click here if this is your business
★★☆☆☆
1.8 / 5
22% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Tesco Opticians - www.tescoopticians.com

★★★★☆

“Comprehensive test - glasses upsold”

Written on: 02/06/2014

Went to Tesco because my specs broke and I felt that my previous optician had been prescribing new glasses when I didn't need them and that they were selecting the most expensive options for me.

Booking onlne was straightforward and I was reminded of the appointment by text.

Friendly and welcoming and probably the best eye examination I have had in over 40 years of wearing glasses.

Was told that a very old replacement pair were ok but I wanted new ones anyway to replace the broken ones

Was steered to the most expensive frames and an arm was waved towards the cheaper ones. Went for the cheaper ones £65 each (bogof) which were of good quality.

When it came to varifocal lenses was steered towards the most expensive which suited me anyway but I would have liked more time/info to make a choice. £159

Non-reflective coating was promoted strongly £30 (each pair) and when I mentioned photochromatic so was this option £49.

Total £333 for 2 pairs (bogof) which is quite a bit more than the advert headline of £70 (for single vision lenses).

Marking up was excellent and I received a text within a week to say they were ready. Fitting was done well.

  • £333 for 2 pairs of varifocal glasses one pair with photochromatic lenses

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0